FAQ (Frequently Asked Questions)
Welcome to MuscleMachines.co.uk! Below you’ll find answers to some common questions to help you make the most of our website and services. If you need further assistance, don’t hesitate to get in touch with our team.
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What are the shipping fees?
Answer: We currently provide free shipping on all products priced over a certain amount. Detailed shipping information can be found on our Shipping Policy page.
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Can I request a refund if the product I purchased is faulty?
Answer: Absolutely. We offer refunds or replacements for items that are defective or not functioning correctly. Please refer to our Refund Policy page for more information on how to proceed.
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What is your policy on returns?
Answer: We offer a straightforward 14-day return policy. If you're not satisfied with your purchase, you can return it within 14 days of receiving it for a full refund or exchange. For detailed instructions, visit our Refund Policy page.
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Do MuscleMachines.co.uk products come with a warranty?
Answer: Yes, many of our products include a manufacturer's warranty. The specifics of the warranty, including the duration and coverage, depend on the product. Please check the product details or reach out to us at info@musclemachines.co.uk for more information on the warranty for your chosen item.
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Is it safe to shop on your website? I'm worried about my financial information.
Answer: Yes, your security is a top priority for us. Our website uses encrypted connections (SSL) and complies with industry-standard security protocols to ensure that your shopping experience is secure.
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Do you provide an installation service?
Answer: At the moment, an installation service does not come with every product as standard. However, we do offer an installation service for some products (not all), but this must be requested by contacting us at info@musclemachines.co.uk to see if it is available.
If we cannot provide an installation service for your product, and you wish to have your product installed, we recommend hiring a professional to install your fitness equipment to ensure it is set up correctly and safely.
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Can I exchange a product I purchased?
Answer: If you wish to exchange a product, the quickest way is to return the item you received and place a new order for the desired product. Once your return is processed, we’ll notify you, and you can proceed with your new purchase. For more details, visit our Refund Policy page.
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What should I do if I receive a damaged or incorrect item?
Answer: If you receive a damaged, defective, or incorrect item, please check your order upon receipt and contact us right away. We’ll assess the situation and make it right. Be sure to send clear photos of the damaged item to info@musclemachines.co.uk so we can assist you further.
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Is it possible to track my order?
Answer: Yes, once your order is dispatched, we will email you tracking details within 24 hours. If you don’t receive tracking information within 5 business days, please contact us at info@musclemachines.co.uk for help.
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How can I get in touch with Muscle Machines?
You can contact us using the following details:- Phone number: 0333 880 8355
- Email: info@musclemachines.co.uk
- Postal address (NOT for returns): BUSINESS LABS PRO LTD, 71-75 Shelton Street, Covent Garden, London, England, WC2H 9JQ
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