FAQ's

Welcome to the MUSCLE MACHINES FAQ page. Here you will find answers to common questions about our products, orders, shipping, returns, and payments.

MUSCLE MACHINES is operated under Business Labs Pro Ltd, registered in the UK.

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK
Phone: 0333 880 8355
Email: sales@musclemachines.uk
Company Registration Number: 15835019

1. What payment methods do you accept?

We accept the following secure payment methods:

  • Credit & Debit Cards (Visa, Mastercard, American Express)
  • PayPal
  • Google Pay
  • Shop Pay
  • UnionPay
  • Discover & Diners Club

2. Do you use secure checkout?

Yes. All payments are processed through trusted, PCI-DSS compliant payment providers. Your payment details are encrypted and protected with SSL security.

3. How long does delivery take?

  • Standard UK delivery times vary depending on the supplier and location.
  • Most orders are delivered within 3–7 business days.
  • Large or specialised equipment may take longer; delivery estimates are provided at checkout.

4. Do you offer international shipping?

Currently, we primarily serve customers in the United Kingdom. If you require international delivery, please contact our customer support team.

5. How do I track my order?

Once your order is dispatched, you will receive an email with tracking details from the courier. You can use the tracking number to follow the progress of your delivery.

6. Can I return a product if I change my mind?

Yes. You can request a return within 14 calendar days of receiving your order, provided that:

  • Items are unused, unwashed, undamaged, and in original packaging.
  • Items are in resellable condition.
  • Exclusions apply for personal care products, earrings, intimate wear, and customised items.

7. How do I start a return?

  1. Email us at sales@musclemachines.uk with your order number and reason for return.
  2. Our team will respond within 24–48 hours with instructions and a Return Authorization Number (RMA).
  3. Please do not return items without authorization.

8. Where do I send my returns?

Returns must be sent to the correct supplier address. Depending on the product brand, return addresses are as follows:

Attack Fitness, MYO Strength
Staffs Fitness
Unit 1, Staffs Industrial Estate,
Alan Alfred Ave, Stoke-on-Trent, ST4 2LT

GymGear, SairMaster, Encore
Gym Gear
82 Roman Way Industrial Estate,
Preston, PR2 5BE

Nautilus, StairMaster, Star Trac

  • Mainland UK: 2a Broad Ground Rd, Redditch, Worcestershire, B98 8YP
  • Northern Ireland: Unit 23, 218 City Business Park, Belfast, BT17 9HY

9. When will I receive my refund?

  • Once your return is received and inspected, refunds are processed within 7 business days.
  • Refunds are issued to your original payment method.
  • Shipping fees are non-refundable unless the return is due to our error.

10. Do you offer exchanges?

We currently do not offer direct exchanges. If you would like a different item, please place a new order and return the original item according to our return policy.

11. How can I contact customer support?

12. Are prices VAT-inclusive?
No. We are not currently VAT registered. Prices shown do not include VAT, and no VAT will be added at checkout. VAT invoices will not be issued.