Privacy Policy

At MUSCLE MACHINES, your privacy and data security are our top priorities. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the UK Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

By using our website, you agree to the terms outlined below.

1. Information We Collect

When you use our website or place an order, we may collect the following information:

  • Personal Information: Name, billing address, shipping address, phone number, and email address.
  • Payment Information: Credit or debit card details, PayPal, Google Pay, Shop Pay (processed securely by third-party providers; we do not store card details).
  • Order Information: Purchase history, delivery preferences, and order details.
  • Technical Information: IP address, browser type, device information, and cookies for analytics and website performance.

2. How We Use Your Information

We use the collected information to:

  • Process and deliver your orders.
  • Provide customer support and respond to inquiries.
  • Send important updates about your order, returns, or refunds.
  • Improve website performance and enhance the shopping experience.
  • Comply with legal and regulatory requirements.

We do not sell, rent, or trade your personal information to third parties.

3. Sharing Your Information

We may share your information only with:

  • Trusted service providers (e.g., courier companies like DPD, DHL, FedEx, and payment processors like PayPal, Shop Pay, Google Pay) strictly for order fulfilment.
  • Regulatory authorities when required by law.

All third-party partners comply with strict data protection and security standards.

4. Payment & Security

  • All transactions are protected using SSL (Secure Socket Layer) encryption.
  • Payment processing is handled by PCI-DSS compliant providers (e.g., Shopify Payments, PayPal, Google Pay, Shop Pay).
  • We never store your payment card details on our servers.

5. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enable core functionality (e.g., shopping cart, checkout).
  • Analyze website traffic and improve user experience.
  • Deliver relevant marketing offers.

You can manage or disable cookies in your browser settings. However, some features of the website may not function properly without cookies.

6. Your Data Rights (UK & GDPR)

As a UK resident, you have the right to:

  • Access the personal data we hold about you.
  • Request corrections to inaccurate or incomplete information.
  • Request deletion of your data where legally applicable.
  • Opt-out of marketing emails at any time.
  • File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your rights are being violated.

To exercise your rights, contact us at sales@musclemachines.uk.

7. Data Retention

We keep your personal data only as long as necessary for:

  • Fulfilling your orders.
  • Complying with legal, accounting, or reporting requirements.

After this period, your data will be securely deleted.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date.

10. Contact Us

If you have any questions regarding this Privacy Policy or your data, please contact us:

MUSCLE MACHINES
Operating under Business Labs Pro Ltd (Registered in the UK)

Address: 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK
Phone: 0333 880 8355
Email: sales@musclemachines.uk
Company Registration Number: 15835019

Phone & Live Chat Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM (UK Time)